This policy explains how TOURESIMO uses personal information in connection with touresimo.com, purchases, digital delivery and support. Our business contact details appear below.
1. Information we process
- Contact and travel details: name, email address, telephone number, destination and travel date supplied at checkout or in a support request.
- Orders and payments: selected plans, amounts, order status, payment references and refund records. Payment-card entry is handled through the payment service rather than the website’s customer-details fields.
- eSIM information: profile identifiers, installation information, fulfilment status and available activation, validity, balance or usage information needed to deliver and support the plan.
- Communications and accounts: account details, messages, attachments you choose to send and our responses.
- Technical information: IP address, browser and device information, cookies, session identifiers and security or error logs generated through use of the website.
We receive information from you and from services that confirm payments, fulfil eSIMs and supply relevant service-status information. Do not send payment-card numbers, passwords or verification codes to our staff.
2. How and why we use information
We use information to process purchases, confirm payment, issue eSIMs, email installation instructions, apply eligible top-ups, provide order or plan information, answer questions and handle cancellations or refunds. Missing required contact or order details may prevent us from completing a purchase or providing support.
We also use relevant records to protect accounts and payments, investigate faults and misuse, maintain the website, keep business records and meet legal obligations. Where data-protection law requires a legal basis, order fulfilment relies on steps requested before a purchase and performance of the contract; required records rely on legal obligations; security and troubleshooting rely on legitimate interests in operating a reliable service, balanced against individual rights. Optional processing requiring consent must rely on that consent.
Order and installation emails are service communications. Purchasing does not by itself constitute consent to unrelated marketing.
3. Sharing information
Authorised TOURESIMO staff use information relevant to their work. Internal sales notifications can include order details and a copy of eSIM delivery and installation information to administer and support the purchase.
We use payment-processing providers, connectivity and eSIM fulfilment providers, hosting providers, email-delivery providers and technical service providers. Depending on their role, they receive the contact, order, payment, technical or eSIM information needed for their services. Some providers also process information independently under their own privacy notices. Authorities or professional advisers may receive information where required by law or necessary to handle a legal claim.
4. Cookies and external services
Cookies and related storage support functions such as the shopping cart, checkout, login, session continuity and security. Payment and other embedded services may also set cookies and process technical information under their own notices. Blocking essential cookies may prevent checkout or account functions from working.
Where optional technologies require consent, that choice must be obtained before use. You can manage cookies through your browser and any consent controls provided on the website. Following external links or contacting us through a messaging service also involves that service’s processing rules.
Optional advertising measurement
If you accept advertising cookies, we use the Meta Pixel to measure visits, product views, additions to the cart, checkout visits and purchases, including purchase value and currency. Meta also receives technical information such as IP address, browser information and advertising-cookie identifiers. This measurement does not include your name, email address, telephone number, payment-card details or eSIM installation information. Meta processes information under its Privacy Policy.
You can accept or reject this measurement and change your choice using Advertising privacy settings at the bottom of the website. Shopping does not require advertising consent. We remember your choice for up to 180 days and honour a Global Privacy Control signal by leaving this measurement off. Withdrawing consent stops future measurement; it does not undo data already sent to Meta.
5. International processing
Providing international travel connectivity can involve processing outside your country of residence through hosting, payment, connectivity, email and support services. Protections and rights can differ between countries. Contact info@touresimo.com for information about processing relevant to your order and applicable transfer arrangements. A purchase is not blanket consent to every international transfer.
6. Retention and security
Records are retained according to their purpose: delivering and supporting a plan, keeping required accounting or transaction records, resolving refunds and disputes, investigating security incidents and meeting legal obligations. Retention depends on the type of record, customer relationship, applicable recordkeeping duties and unresolved claims. Information no longer needed for these purposes should be deleted or anonymised.
We use access restrictions and appropriate technical and organisational measures to protect information. No online system or email delivery can be guaranteed completely secure. Keep account credentials and eSIM installation codes private, and contact support if you suspect unauthorised access.
7. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction or portability, object to certain processing, and withdraw consent for processing based on consent. Withdrawal does not affect earlier lawful processing. Some records must be retained for legal obligations or claims.
Send requests to info@touresimo.com. We may verify identity using information proportionate to the request and will respond within the period required by applicable law. You may also complain to the relevant data-protection authority where that right applies. Contacting us first does not prevent you from exercising that right.
8. Automated handling and updates
Payment-status checks, fulfilment and some service messages are automated. Contact us for assistance and review if an order is delayed, rejected or incorrect. We may update this policy when services or processing change and will communicate material changes where required.
Contact TOURESIMO
TOURESIMO
2042 Ashton St.
Middleburg, FL 32068
United States
General enquiries, privacy and cancellations: info@touresimo.com
Technical support: support@touresimo.com
WhatsApp: +1 904-243-7102
English support is available 24/7.