These terms apply to purchases on touresimo.com. Read your selected plan description, our Privacy Policy and our Refund and Cancellation Policy before paying. Mandatory consumer rights remain unaffected.
1. The service
TOURESIMO sells digital travel eSIM data plans and, for eligible plans, top-ups for an existing eSIM. Coverage, allowance, validity, networks and activation conditions depend on the selected plan. Voice calls, SMS, a local phone number and tethering are included only where expressly stated.
2. Device compatibility and activation
Before ordering, check that your exact device model and regional version support eSIM, are unlocked for other networks and meet the selected plan’s requirements. Check every destination where you intend to use it. A compatibility confirmation at checkout does not replace these checks or remove rights if our description is incorrect.
An internet connection is needed to receive and install the profile. Follow your plan’s instructions: validity may begin on installation, activation or first connection to a supported network, depending on the plan. Do not assume every plan activates in the same way.
3. Checkout details
Provide accurate names, email address, telephone number, travel date and destination when requested. Installation information is sent to the order email address. Review the selected plan, details and total before paying. Contact us promptly about mistakes. Never send full card details, passwords or verification codes to support.
4. Prices and payment
Prices are in US dollars unless another currency is expressly shown. Checkout displays the total and any applicable charges before payment. Your bank or payment service may charge separately for currency conversion. An order is not treated as paid until payment confirmation is received.
A browser error alone does not establish that payment failed. Check your email and contact us before paying again. Payment confirmation and eSIM delivery are separate steps. If payment succeeds but fulfilment is delayed or the plan cannot be supplied, we will investigate and arrange an appropriate remedy, including a refund where due.
5. Digital delivery and installation codes
After confirmed payment and successful fulfilment, we email eSIM details and installation instructions. Check spam as well as your inbox. Verification, technical issues or filtering can delay delivery; no fixed delivery time in seconds is guaranteed. Contact support if you have paid and cannot locate the email.
Keep QR codes, installation codes and profile identifiers private. A code may work only once or only on the original device. Do not delete, share or try to transfer a profile without checking instructions and contacting support where needed. Reinstallation or replacement is not available for every plan.
6. Using the plan
Use the service lawfully and follow the stated plan restrictions. Allowance, expiry and any fair-use or speed limits are determined by the selected description. Unused data does not automatically roll over. Performance depends on local coverage, network availability, congestion, location and device settings; uninterrupted access or a particular speed is not guaranteed unless expressly stated.
A travel data plan is not a substitute for a service relied on for emergency calls. Your home provider may charge for services still enabled on your primary SIM. Review device settings and the installation instructions.
7. Top-ups
Only supported eSIMs and plans can be topped up. Check the profile identifier, coverage, allowance, validity and price before paying. A top-up may add data to an existing profile without a new QR code. It does not necessarily extend the original expiry; rely on the specific top-up description. Contact support if the correct option is unclear.
8. Support and cancellations
English technical support is available 24/7 at support@touresimo.com and through WhatsApp. Send cancellation and refund requests to info@touresimo.com with the order number and order email address. Our Refund and Cancellation Policy explains ordinary cancellation conditions and service-problem remedies. Issuance alone does not remove mandatory rights.
9. Responsibility and disputes
Tell us promptly about delivery, installation or connectivity problems so we can help investigate. Network limitations do not exclude remedies required by law for a faulty service, non-delivery or an inaccurate description. Nothing excludes liability that cannot lawfully be excluded or restricts mandatory consumer rights or access to competent courts.
10. Changes
Updates to these terms apply to future purchases. The terms presented for an order apply to that purchase, subject to mandatory law. Product descriptions cannot be changed retrospectively to remove rights relating to a completed purchase. Contact us before ordering if any detail is unclear.
Contact TOURESIMO
TOURESIMO
2042 Ashton St.
Middleburg, FL 32068
United States
General enquiries, privacy and cancellations: info@touresimo.com
Technical support: support@touresimo.com
WhatsApp: +1 904-243-7102
English support is available 24/7.